Clinic Policies

We understand that navigating the medical system is stressful and we will always treat you with respect on this journey. We ask and expect the same in return for our staff as well as our providers. Verbal or physical abuse, threats or insults to any member of our team will not be tolerated under any circumstances and we will not be able to continue seeing you as a patient if this occurs.

We require 24-hour notice of cancellation for scheduled appointments as that time can be used for another patient who is waiting to be seen. Because life happens, we do allow for 1 no-show. Additional missed appointments will be charged $30. This applies to both video and in-person visits.

If you will be more than 15 minutes late to your appointment please call our office to see if we are still able to accommodate you or if we will need to reschedule you. If you do not notify us that you are running late, your appointment will need to be rescheduled and this will be considered a no-show. 

If you have an HMO insurance policy, you are responsible for providing updated referrals from your primary care provider as required by your individual policy.

In order to qualify for a telehealth visit, you must have had an in-person visit within the last 6 months. 

We prioritize in-person visits as regulations around telehealth have tightened

For liability and safety reasons we absolutely cannot refill meds if you have not been seen in-person and had updated lab work within the last year. 

Certain medications require a visit and/or labs every 3-6 months to be safely refilled. 

For us to accurately fill out any paperwork/forms, you need to have been seen in our clinic within the past 6 months

Forms will be filled out within 7 days of receipt and do incur a processing fee.